Made for your wall. Delivered with care.

Delivery

Every canvas is made to order and arrives stretched over 1.25-inch wooden bars, ready to hang. We currently ship to the United States.

Standard shipping is $15 on orders of $150 or less after discounts. Orders over $150 after discounts receive free standard shipping. Taxes and the final total are confirmed at secure checkout.

Production and delivery estimates vary by destination. Your shipping confirmation includes tracking when available. Use your order-status link or customer account to follow updates.

Contact us promptly if your delivery is missing, delayed, or marked delivered but cannot be found. You do not need damage photos for a delivery-only inquiry. We will investigate; do not file a damage claim for an item you have not received.

30-day damage, defect & incorrect-item support

If your canvas arrives damaged, defective, or different from the artwork or size you ordered, submit our support form with clear photographs within 30 calendar days after you receive the affected item. The deadline applies separately to each item if your order arrives in multiple shipments.

Include your order number, the email used at checkout, the affected artwork and size, the date you received it, and a description of the problem. Upload a photo of the full canvas and a close-up showing the damage, defect, or incorrect item. Include photos of the packaging and shipping label if available. Keep the canvas and packaging while we review the claim. Do not include payment-card details or unrelated personal documents.

The form records when your report is received and provides a reference number after successful submission. Receiving a reference number is not automatic approval of a replacement or refund. We may request reasonable additional information to verify the issue against your order and delivery record.

For a verified damaged, defective, or incorrect item, we will arrange a replacement at no additional cost or a refund, as appropriate and subject to applicable law. If a replacement is unavailable, we will provide a refund. Approved refunds are returned to the original payment method; bank processing times vary.

Do not send a canvas back without contacting us first. If we need it returned for a verified issue, we will provide return instructions and cover the required return shipping. Sending an item back without instructions does not itself approve a refund.

Each canvas is made to order. We do not accept change-of-mind returns or exchanges, including choosing the wrong size, changing your decor, or deciding you no longer want the artwork. Check the design, dimensions, and shipping details before purchasing.

This policy does not cover damage caused after delivery by improper hanging, misuse, accidental damage, or exposure contrary to the canvas-care instructions. Small differences caused by screen settings or room lighting are not, by themselves, a defect; materially incorrect printing can still be reported for review.

If a technical or accessibility problem prevents you from using the form, contact support@inkrally.com within the same period with your order details and photos so we can help record your report. This policy does not exclude or limit rights or remedies that apply under consumer law.